Need a handy launchpad to log in and manage your Qtrac experience? We’ve got you covered. Here’s everything you need in one easy-to-access place.
Click This Link for Your Qtrac Login
Just need a one-click link to get where you need to go? Got your username and password handy? Here you are: http://app.laviindustries.wpengine.com
Need a helping hand or a quick reminder about what to do next? Read on.
Your Qtrac Login Quickstart Guide
Logging in helps you access a secure, customized-for-you Qtrac experience.
APP LOGIN PROCEDURE
If you have your username and password, logging in should take only a second! Click here to access the login page. It should look something like this:
Enter your username and click “next.”
Once the screen reloads, enter your username (likely your email address) and password. Then click “sign in.”
After signing in and letting the page reload, you should see your personal Qtrac dashboard. This means you’re all set to start using Qtrac.
If you don’t have your Qtrac login credentials, don’t worry. Take these steps to recover your account:
1. Confirm your username. There’s a good chance that your username is your email, so try that if you haven’t already. The website will tell you if an account associated with that email address exists or not. If you don’t have any idea what your username could be, reach out to our team for support through our help site.
2. Confirm your password. If you have the right username but don’t know your password, follow the “Forgot Password” prompt. In the below screenshot, it’s right above the sign-in button.
3. Get a verification code. Follow the prompts on screen, and we’ll help you reset your password in minutes.
If you experience any further difficulties while logging in or are seeing screens that don’t match the above pictures, reach out to the Qtrac support team for help. We can promptly help you reset your password or overcome any other issues you may be experiencing.
Searching for Qtrac Support?
Logging in to the support site helps us help you better. If we know who you are when you’re reaching out for support, we can diagnose any issues you may be experiencing much quicker—which means you’ll experience solutions far faster.
Here’s what you can expect when seeking support from the Qtrac team:
SUPPORT QTRAC LOGIN PROCEDURE
Start by navigating to the Qtrac support site, linked right here. The screen you’ll land on will look like this:
Sign in by clicking on the “Sign On” button in the top-right. That will lead you to this screen:
Don’t have a password? Enter your username, click “Forgot Password,” and follow the onscreen prompts.
Don’t have a username? Reach out to our team, and we’ll be happy to assist.
Once you’re signed in, you can interact with Qtrac Support in several ways. For example, you can use the main “How Can We Assist You” drop-down to search for solutions to the challenge you’re experiencing. Using that function may look something like this:
Using the buttons in the navigation along the top of the screen, you can manage your account or submit a support request to our team. Clicking the “Submit a Request” button will take you to a screen that looks like this. You can use the drop-down menus to submit a request for assistance to our support team.
Clicking your account icon on the right side of the screen will allow you to edit your profile, change your password, or sign out.
Clicking “My activities” in the drop-down menu from your account icon will show you your currently open change requests with their corresponding status updates.
ACCESSING QTRAC SUPPORT THROUGH THE PLATFORM
If you want to access our support directly through the app, you can! Here’s how:
If you’re already logged in to Qtrac, navigate to your homepage and look in the top-right corner. You should see a button that looks like this:
Click that button. A text box that looks like this will appear:
Ask the Help Bot a question by typing in the box below. The bot will respond with an answer and any applicable articles. If this article does not answer your question, the Help Bot can put you in direct support with a Qtrac representative.
Qtrac 101: Our Fave FAQs, Just for You
Want a quick refresher course on what Qtrac can offer you and your business? Here’s a collection of our most frequently asked questions:
Is It Queue, Cue, Q, or Que?
Unless you’re referring to a pool cue in billiards or a music cue on Broadway, you’re likely referencing a queue. A queue simply refers to a line of people waiting for a service—e.g., a queue for snacks at an event.
What Is BOPUS?
“BOPUS” stands for “buy online, pickup in store.” If you’ve ever placed an order for anything—from a retail product to your lunch!—through a website or app before going and picking it up yourself, you’ve benefited from BOPUS systems. BOPUS helps customers make decisions from the comfort of their homes, avoid lengthy in-store experiences, and time their errands to suit their schedules with more precision.
SMS Queue, Virtual Queue, Online Queue—What’s the Difference?
Each of these queuing systems offers businesses an easy way to manage customer flow. The difference lies in the way customers interact with the queuing system. For example, SMS queues use text messaging to notify customers, and online queues allow customers to join the queue through an app or website.
Why Is a Virtual Queue Better Than a Physical Queue?
A virtual queue doesn’t require customers to wait in line. This frees up lobby space and customer time and allows for a much more enjoyable and efficient experience for all concerned. In addition, businesses can learn far more about customer preferences and service times from virtual queuing systems than they can from in-person lines.
How Do I Change My Qtrac Help Center Password?
You can update your Qtrac Help Center password by logging into your account. Once you’re in, click on your account logo—likely, a picture of you or your initials—in the top-right of the screen. From there, click “change password”, and follow the prompts on the screen.
What Are My First Troubleshooting Steps?
While we’ve built Qtrac to be intuitive and reliable, connectivity issues do happen. If you’re experiencing a challenge when accessing Qtrac, our team is ready to help! Before contacting our team, we do recommend capturing a screenshot of the error in question, confirming your internet connection by using another website, and trying to access Qtrac from another device. This helps us help you better!
How Do I Submit a Help Request?
To submit a Qtrac help request, navigate to the Qtrac Help Center and click “Submit a request” on the top left of your screen. Use the drop-down menus on the following page to identify your issue, and then fill out the form to describe the challenge you’re facing. A member of our team will be with you shortly after you submit your request.
How can I find out the status of my help request?
To view your open help requests, navigate to the Qtrac Help Center. Make sure you’re logged in, and then click your account icon, which is located in the top-right corner of the Help Center home screen. Next, select “My activities.” From there, you can click on individual ticket requests or change order requests to learn more about each.
Got More Questions? We’re Happy to Help!
If you are experiencing any issues that we have not covered here, are interested in any kind of further support, or just want to chat about getting the most out of Qtrac, reach out to our team.
Qtrac is always ready to go above and beyond to reduce any stress in your queue management experience! You can fill out this online form to receive a prompt response.
